Q: I just lost a game by time-out, even though I was online and making moves. How is it possible?

A: Depending on how busy the GameKnot servers are at the time, there is a delay of up to an hour for a timed-out game to be processed by the system. The game is removed from your active games list as soon as the clock reaches 0, but you will only get a notification about the time out after it was processed. Usually it takes about 10-15 minutes, but it can be up to an hour if the system is especially busy.

What likely happened was — when you logged in to your account and accessed your active games list, the game in question has already timed out and was removed from your list of active games. Any time remaining on the clock that you saw was for other games, and not for the timed out game, that was already removed from the list and simply not processed yet. You started making moves in other games, and eventually the timed out game was finally processed and you received a notification a few minutes later.